The Winway Mastery Makers is committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a 3-day refund policy, which begins on the date of purchase. Before proceeding, please carefully review the refund criteria mentioned below. To request a refund, fill out the Refund Request Form
1. Refund Eligibility Conditions (When Refunds Will Be Considered)
Refunds will be provided only in the following cases:
Technical Issues:
If the user is unable to access the purchased course due to technical errors on our platform.
If the website or platform is down, preventing access to the course (only when the issue is from our side).
If recorded courses cannot be played due to a system error.
Service Not Delivered:
If the user has completed the payment, but the course has not been made available due to a platform issue.
2. Non-Refundable Conditions (When Refunds Will NOT Be Provided)
Refunds will not be processed in the following cases:
Dissatisfaction with Course Content:
Refunds will not be issued simply because the user did not like the course or felt it was not useful to them.
Statements like "I didn’t like the course" or "It didn’t work for me" will not be considered valid reasons for a refund.
Refund Requests After Course Consumption:
If a user has accessed more than 5% of the course content, they will not be eligible for a refund.
Refund Request After the Time Limit:
Refund requests must be submitted within 3 days from the date of purchase. Requests beyond this period will not be entertained.
Discounted or Offer-Based Purchases:
Courses purchased under special discounts or promotional offers are non-refundable.
Attempt to Exploit Refund Policy:
If a user tries to complete the course and then claim a refund, it will not be honored.
Any fraudulent attempts to misuse the refund policy will result in account suspension.
No Refund for Consultation Services:
Consultation, coaching, mentorship, and personalized guidance services are non-refundable.
If a user books a consultation session and later cancels it, a refund will not be provided under any circumstances.
3. Refund Application Process
Time Frame to Apply for a Refund:
Refund requests must be submitted within 3 days of the purchase date.
How to Apply:
Fill out the Refund Request Form and send an email to info.winwaymastery@gmail.com with all necessary details.
Refund Processing Time:
Approved refunds will be processed within 10-15 business days.
Refund Method:
Refunds will be credited back to the original payment method used for the purchase, or the refund can be transferred to the buyer’s bank account
Winway Mastery Makers
© 2023 NextGen Talent Hunt Pvt Ltd
REFUND REQUEST FORM
Date Of Making Payment*
DD MM YYYY
Transaction ID*
Paid Amount*
Name*
Registered Email*
Phone*
WhatsApp*
Who referred you*(self/social media/ Referred person Name)
Reason For Claiming Refund*
Refund Approval & Processing
Refund requests will be carefully reviewed to determine eligibility.
Only if the request meets the eligibility criteria mentioned above, the refund will be approved.
If approved, the refund will be processed within 10-15 business days
